Refund & Cancellation Policy

Thank you for choosing Misty Cake. Because our products are perishable, made to order, and often customized, refunds and cancellations are handled carefully to balance food safety with fair customer service.

1. Order Cancellations

Cancellation Timeframes

• Standard Cakes / Ready-Made Items:

  You may cancel your order up to 24 hours before the scheduled delivery time for a refund (subject to fees).

• Custom / Personalized Cakes:

  Must be canceled at least 48–72 hours before delivery to be eligible for a refund.

• Same-Day Orders:

  Cannot be canceled once received because production often begins immediately.

Cancellation Fees

A cancellation fee may be deducted to cover costs already incurred:

• Standard Cakes: up to 5–15% of order value.
• Custom Cakes: may have a higher percentage based on vendor costs.

2. Refund Eligibility

Refunds may be issued if:

• The order is canceled within the allowed timeframe.
• The cake is damaged during delivery (with photo evidence and issue reported promptly).
• You receive a wrong item that doesn’t match the order placed.
• We cannot deliver your order due to our or the vendor’s error or inventory shortage.

Non-Refundable Situations

We generally do not offer refunds for:

• Orders canceled after the allowed cancellation timeframe.
• Issues from customer mistakes (wrong address, incorrect order, missed delivery, recipient not available).
• Change of mind after delivery.
• Minor cosmetic differences (e.g., decoration variations).

3. Reporting & Claim Process

To request a refund or report an issue:

• Contact us immediately after delivery — within 6–24 hours for perishable items.
• Provide:

  Order number

  Photos of the item received

  Brief description of the issue

• Send your request to:

  info@mistcake.com

  +91-9315622707

We will investigate and respond within 48 hours.

4. Refund Method & Timeline

• Online Payments (UPI/Wallets/Cards/Net Banking): Refund credited to original payment method within 5–10 business days after approval.
• Cash on Delivery (COD): Refund may be issued via bank transfer or store credit (if agreed upon).
• In some cases, refunds may be issued as store credit/wallet balance for future purchases.

5. Replacement Policy

Instead of a refund, we may offer a replacement of the same or equivalent item if feasible.

6. Delivery Issues

• If your order is not delivered due to no fault of your own, we will either refund you or reschedule delivery at no extra cost.
• If delivery fails due to incorrect information provided by you, refunds may not be provided.

7. Discretionary Decisions

All refunds and cancellations are subject to review. We reserve the right to approve or deny any refund request based on evidence, timing, and fairness.

8. Changes to This Policy

We may update this policy periodically. The updated version will be posted on the website with a revised effective date.